policies: FAQs

Thank you and congratulations if you have purchased a Korson furniture.With the right care, it will treat you well and give you years of enjoyment.


Q: Should I be concerned about changes in temperature?

A: Yes. Avoid exposing furniture to extreme changes in temperature, including near air-conditioning or heating vents.

Q: Is it important to keep the furniture clean?

A: Yes. Dirt particles can scratch surfaces. Be aware that decorative items without felt pads can cause scratching when placed on a dirty surface.

Q: Can I place water glasses and hot/cold serving dishes directly onto wooden or painted surfaces?

A: No. As with most wooden or painted furniture, contact with water or any direct moisture can leave rings and blemishes on the surface.

Q: Can chairs/tables damage my floor?

A: Yes. This depends on the material and finish of your floor; however, we strongly recommend felt pads underneath all chair and table legs. When moving your furniture, it is best to lift it, not drag it. This avoids putting undue stress on frames and legs and will also be better for your floor surfaces.

Q: How do I repair scratches, dents and water rings?

A: Because stripping the finish is the only way to truly repair scratches, dents and water rings, we strongly recommend seeking professional assistance. To prevent unnecessary scratches, lift any objects sitting on wooden, glass or painted surfaces when moving them. Dragging objects across the surface can cause scratches.

Q: How to Clean and Care for Metal Furniture?

A: General Care: • Dust with a dry or slightly damp cloth or use a vacuum cleaner brush. • Use coasters under all beverages. • Do not use abrasive cleaners or harsh chemicals. • Do not expose to excessive humidity. Spot Cleaning Metal: • If piece is soiled, wash with a damp cloth or sponge using mild detergent (hand dishwashing liquid) and luke-warm water. • Repeat with damp cloth using luke-warm water only. • Wipe dry with cloth or paper towel to avoid water spots.

Q: How to Clean and Care for Wood Furniture?

A: General Care • Use a lint-free cloth to polish wood furniture on a weekly basis. • Keep furniture away from heating and air conditioning sources to prevent loss of moisture. • Keep furniture out of direct sunlight to prevent fading or darkening of wood furniture. • Use felt backing on lamps and other accessories to prevent scratches and gouges, and rotate accessories so they do not remain in the same spot all of the time. • Use placemats under plates and hot pads under serving dishes. • Use coasters under all beverages. • Do not place newspapers or magazines on woods surfaces. The ink from these items may bleed into the finish and could damage the wood. • Do not use abrasives or harsh chemicals on wood furniture. Spot Cleaning Wood • To remove food stains, wipe up the spill immediately. Polish with a soft, clean cloth. • To remove cloudiness, rub surface with cloth dipped in solution of one tablespoon of vinegar mixed with one quart of water. Rub in the same direction as the grain until surface is completely dry. Follow with an application of furniture oil or polish. • To remove water rings, rub with a mixture of equal parts white vinegar and cooking oil in the same direction of the grain. • To remove candle wax or chewing gum, hold an ice cube over the wax or gum for a few seconds so that it will chill and harden. Be sure to wipe up water as the ice melts to prevent water spots. Remove as much of the wax or gum as possible with your fingers and then scrape away the remainder gently using the dull edge of a table knife. Rub the spot briskly with a cloth saturated in cream wax. Repeat if needed.

Q: How to Clean and Care for Painted Furniture?

A: General Care • Dust or wipe clean with a cloth dampened with water once a week. Be sure not to leave water spots on the surface. These water spots will dry and could possibly leave permanent marks. Spot Cleaning Painted Furniture • Clean stains/spots using the following steps: ◦ Dampen a soft cloth with a mixture of hot water and liquid dishwashing detergent. ◦ Wring the cloth as much as possible to remove excess liquid. ◦ Rub the surface lightly in a circular motion. ◦ Dry the surface immediately with a clean, soft towel.

Q: How to Clean and Care for Upholstered Furniture?

A: General Care • Keep upholstered furniture out of direct sunlight. • Rotate cushions and pillows on a regular basis to allow even distribution of wear. • Vacuum weekly using the upholstery attachment to remove soil that could be abrasive to surface. • Do not place magazines or newspapers on upholstery. The ink from these items may bleed onto the fabric and cause stains. • Use caution when using household chemicals near upholstered furniture. The overspray of these products could cause damage to your furniture. • Periodic professionally cleaning is recommended. • Be careful not to press your knees into the back or sides of your upholstered furniture when shifting it, as this can stretch the fabric or disrupt the fixing of upholstered panels. Spot Cleaning Upholstery • If a spill occurs, it is important to clean the fabric immediately. • Blot with a clean, white cloth. Do not rub. • Pretest all of the care products in a hidden area to make sure that they are compatible. • To prevent rings, it is important to clean spots from the outside to the middle of the affected area. • Do not use detergents or strong chemicals to clean your upholstery.

Q: How to Clean and Care for Leather Furniture?

A: General Care • Dust often and use a vacuum cleaner crevice tool to clean seams. • Clean weekly using a damp sponge or soft, lint-free cloth. Do not rub; instead, wipe gently. • Do not use or place sharp objects on leather goods. Leather is very durable; however, it is not accident or damage proof. • Keep leather furniture out of direct sunlight and at least two feet from heat sources to avoid fading and cracking. • Do not place newspapers or magazines on leather furniture. The ink from these items may be transferred onto the leather. • Do not use abrasives, harsh chemicals, or saddle soap on leather furniture. • Pretest all of the care products in a hidden area to make sure that they are compatible with the leather. • Do not use common household cleaners on leather furniture. These cleaners can cause severe damage and costly repairs. • Improper cleaning may void your leather furniture warranty. Spot Cleaning Leather • Blot any spills immediately; do not rub. • To remove a spot, follow the steps below... ◦ Use a solution mild organic soap and distilled water on a slightly dampened cloth or sponge. ◦ Rinse by blotting with distilled water. ◦ Blot to remove excess water. • For difficult stains, contact a professional cleaning service.

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